FAQ
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Before you contact us, please check our FAQ to see if your question has already been answered.
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The rate shown on the website is an average nightly rate, per room, for each room type displayed. The rates do not include taxes and service charge as well as extra charges (if applicable) such as an extra bed, flowers, fruits or any other non-room charges. Breakfast is not included unless stated. To check the rate with taxes and service charges, please click the “Book here” button to enter the booking form. The Booking Details on the right will have the breakdown of the rate. Please double check your booking details and grand total before you submit your booking. Please note that by selecting the “Book here” button you are not submitting a booking.
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Different rates are due to the different promotions being offered by a hotel at any given time.
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All promotional rates displayed are already discounted. Information regarding specific hotel promotions are also displayed on the booking form. For more details, please continue to the booking form.
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“Hot Deal”, “Non-refundable”, “Special conditions”, etc. is an indication of a special promotion with some form of discount for a particular room type or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge. Please make sure to read the booking conditions carefully before you submit your reservation.
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The rates displayed are per room, NOT per person. It is important that you input the correct number of guests associated with this booking as rates may change based on occupancy. To avoid additional charges when you check in, the number of guests must be accurate.
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Please note that room rates and availability are subject to change at any time. The Saint-Paul le Marais Hotel cannot provide you with a quoted rate because of this variation. You can get the most up-to-date rates and availability by going to the website and completing your travel information by selecting the “Book here” button.
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Subject to availability, we have an extra bed if it is required (surcharge): Thank you to indicate it when booking.
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We limit occupancy of a room to two adults and one child. Subject to availability, we have an extra bed is required (surcharge): Thank you to indicate it when booking. Breakfast is free for children (under 18).
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When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the "SALES TERMS AND CONDITIONS" to read the cancellation policy/booking conditions link can be found at the end of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the period of stay, room type etc. Please read this carefully before submitting your booking.
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All amendments via self service will be confirmed within 2 hours. Should the amendment not be possible you will be prompted to contact the Hotel.
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Just by clicking on the Self Service link provided in your Confirmation email, you will be able to request to amend your booking.
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Please create a new booking for the period that you wish to extend on the website. Usually we automatically arrange the same room so there is no need to change the room for the extended days.
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We provide you with a Self Service option. Just by clicking on the Self Service link provided in your Confirmation email, you will be able to request to amend your booking.
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When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book Here"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found at the end of the booking form. It will also be stated in the confirmation email we send you. Note: Details and conditions in the cancellation policy will be different for each booking depending on the period of stay, room type etc. Please read this carefully before submitting your booking.
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The details and conditions of the cancellation policy will be different for each booking depending on the period of stay, room type, promotion, etc. When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the ""Book here"" button which will direct you to the booking form. The cancellation policy/booking conditions link can be found at the end of the booking form. It will also be stated in the confirmation email we send you.
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Full period charge often applies for bookings under promotion or high season. The policy can be different from one booking to another. When you submit the booking, please check the Booking Conditions underneath the room type and on the booking form.
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Please note that we only offer an electronic receipt in PDF format.
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Check-in time is normally from 3 p.m. / Check-out time is normally before 12 a.m. : early check-in and late check-out are subject to room availability, cannot be guaranteed and are usually not free of charge.
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Subject to availability, we have an extra bed if it is required (surcharge): Thank you to indicate it when booking.
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The extra bed is compulsory for adults. If the 3rd person is a child under 12 years of age you have the choice to tick or untick the extra bed in the booking form after you have specified the child's age.
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The extra bed rate will be displayed in the booking form when the number of guests exceeds the standard occupancy for the room type or when you search for hotel availability based on 3 people per room. If the 3rd person is a child over 3 years of age you need to tick the extra bed box in the booking form first for the rate to appear.
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If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, it is not including breakfast with this room at this rate.
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Yes, but there is usually an extra charge associated with this request. If breakfast is not included during the booking process, thank you for asking the day of arrival at check-in with the hotel receptionist.
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For all room rates that are inclusive of breakfast, there will be no reduction in the rates should breakfast not be consumed.
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We provide a free breakfast for people under 18.
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On the hotel information page, click on 'Book here' and the system will display all room types available at the hotel you have selected. If a certain room type you are looking for is not shown on the hotel page, it's not available for the dates you have selected.
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If the 3rd person is a child over 3 years of age you have the choice to tick or untick the extra bed in the booking form after you have specified the child's age.
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A triple room would be suitable for three adults and there would be bedding arrangements to accommodate three people (One double bad (140x190 cm) and one single bed (90x190 cm).
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A single room is designed for only one person. A double room is for double occupancy with either one double (140x190) or two single beds. A double room can also be used for single occupancy. A twin room is also for double occupancy but will have two single beds.
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Room details are displayed on the "ROOMS & RATES" page when you click on [Details] on the room type selected.
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Yes, the small animals are allowed but their weight does not exceed 8 kg (1 pet per room).
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We provide a free luggage storing service both before check-in and after check-out. Please check with the hotel receptionist upon arrival for more information regarding this procedure.
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Transfers to the airport are charged. To arrange a transfer, thank you to ask the hotel receptionist the day before your departure.
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All our rooms are non-smoking. An inner courtyard outdoor allows you to smoke if you wish.
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Unfortunately we do not currently have room accessible to people with disabilities.
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The hotel unfortunately does not have interconnected rooms.
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